If you have paid in full but haven’t received your order yet, you may cancel your order by contacting the team to support@dgruletech.com.
If your order has already been shipped, you will only be able to cancel your order when you receive your item.
You must then send us back your item in accordance with the Return Policy mentioned here below. To do so, please contact our team to support@dgruletech.com
Please note that this cancellation policy does not apply to (i) any Product already opened and/or used or (ii) any Product damaged or shipped incorrectly.
If your Product arrives damaged or if the Product you received is not the Product you originally ordered, we will accept returns within fifteen (15) days upon the delivery of the Product. We’ll provide you with a prepaid return shipping label (RMA) to ship your Product back to us in its original box and ship you a replacement unit as soon as the Product has been returned and inspected.
If you have changed your mind regarding your purchase, we will accept returns within fifteen (15) days upon the delivery of your Product and in accordance with the Return Procedure below. We’ll provide you with a prepaid return shipping label (RMA) to ship your Product back to us in its original box. Provided that our team confirms that your Product was returned in accordance with the return procedure below, your original form of payment will be refunded upon receipt of your returned Product, less a $25.00 restocking fee to cover the cost of return shipping and handling.
Rest of the World Returns
If you are outside of the US and have changed your mind regarding your purchase, we can help you return your product for a refund* as long as the item is in unused condition and the original packaging is intact. We just ask that you pay and take care of the return shipping and any costs associated with returning your Product.* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
We are a small (and remote) team, so it may take up to a month for our team to inspect your returned DGRULE and refund your original form of payment. A $25.00 restocking fee will be deducted from your refund to cover the cost of return shipping and handling except in cases where we have made a shipping error.
DGRULE comes with aONE-year warranty. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product. All warranty claims for items that were not purchased directly from www.linedock.co must include a proof of purchase from an authorized reseller on ourFind us page. Any item purchased from an unauthorized reseller will not be valid for returns or warranty claims.
DGRULE will not be liable for any damages that may result from the use of any of our products. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.
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